I've made a payment but it is not showing on my account - why? September 27, 2018 12:43 Follow Please allow 4 working days from the payment date for your account to be updated. Related articles Can I cancel the agreement after I've applied? Can I view my loan online? How do I set up or amend a Direct Debit? Contacting Us How soon can I get the money? Comments 0 comments Article is closed for comments.