I've made a payment but it is not showing on my account - why? September 27, 2018 12:43 Follow Please allow 4 working days from the payment date for your account to be updated. Related articles How do I find out the balance of my loan? Can I pay off my loan early? How do I set up or amend a Direct Debit? I have Missed a Payment Can I change the date of my payment? Comments 0 comments Article is closed for comments.