Statement published 22/02/2019 - 14:01
This statement is intended for all customers who have an active Newway Beauty Concepts Ltd finance agreement, which includes Smooth You & Novalife. No other customers are affected by this statement.
We can confirm that Newway Beauty Concepts Ltd, which includes Smooth You & Novalife, has ceased trading.
We understand this may be a frustrating time for you, but please rest assured we have been dealing with this matter as quickly as possible to reach a resolution.
We can confirm we are in the process of signing up a new treatment provider to enable all customers to continue with treatments. Further details around the provider will be communicated to all customers as soon as possible.
We apologise for the delay in this but we wanted to be certain we found a trusted and professional brand that is a leading provider. The supplier will provide an extensive range of advanced treatments.
In the meantime your finance agreement is still live, and payments need to be made in line with your original payment schedule. This is to avoid your account falling into arrears and any subsequent missed payments or late fees. We also want you to be able to continue your treatments straight away once this option is available
As soon as we have any further information all customers will be contacted with details of the new supplier along with the next steps.
Again we apologise for any inconvenience this may cause and thank you for your patience